Content Dissatisfaction: Individual tastes and interests vary, which makes it difficult for EmpireStream to ensure your personal satisfaction with the content of the titles you select. We endeavor to provide complete and accurate information on the website about each title we carry, including the cover and back images, and information from the studio. If you believe that the information on the website misrepresents the title you purchased, we would like to know about it. We will happily update the information on our website and provide an exchange for an alternate title.
Canceling an Order: If you wish to cancel an order, please contact Customer Service. Customer Service representatives are also available by phone from 9:00 am - 6:00 pm Eastern Time Monday through Friday, and from 9:00 am - 5:00 pm Saturdays and Sundays. Customer Service can be reached at: (347) 496-9467 (U.S and Canada). You also can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.
Formats: We sell videos in the following format: MP4 Streaming & Download. To stream or download these movies / videos require a high speed Internet connection (cable, DSL, T1, satellite, etc.).